The First Time Fix Rates Report provides businesses with a crucial metric to measure service quality, efficiency, and customer satisfaction. This report calculates the percentage of service issues resolved on the first visit, enabling organizations to identify areas for improvement, optimize technician training, and enhance overall service quality.
What's New?
A standardized calculation for the First Time Fix Rate (FTFR) is now available.
The FTFR report provides a quick snapshot of service efficiency across selected periods of time.
This feature allows businesses to track and analyze their progress towards improving first-time fix rates.
Enhanced User Experience
The First Time Fix Rates Report enhances user experience by:
Providing data-driven insights to identify areas for improvement.
Allowing businesses to optimize technician training and processes.
Enabling quick resolution of customer issues, leading to increased satisfaction.
Facilitating better resource utilization, cost efficiency, and higher productivity.
Key Benefits
The First Time Fix Rates Report offers numerous benefits, including:
Increased Customer Satisfaction: Quick resolution leads to happier customers.
Cost Efficiency: Reduces repeat visits, saving time and travel costs.
Improved Resource Utilization: Optimizes technician schedules and reduces downtime.
Higher Productivity: Technicians complete more jobs in less time.
Enhanced Reputation: Builds trust and loyalty with customers.
Better Asset/Inventory Management: Accurate problem diagnosis reduces unnecessary part usage.
Data-Driven Insights: Identifies training needs and process improvements.
Competitive Advantage: Differentiates service quality in the market.
Technical Details
The Calculation: Total Jobs Completed on First Visit divided by Total Jobs completed, expressed as a percentage.
Data requirements: Historical job data is required to calculate the FTFR over selected periods of time.