🚀 What's Launching?
Tap-to-Contact & Manual Email Entry Now Available
Technicians can now communicate with customers more efficiently from the field. In the FieldAware Mobile App, tapping on a customer’s phone number or email address within the Job > Customer section instantly launches your device’s default call, text, or email app—no more copying and pasting contact info.
Additionally, technicians can now manually enter email addresses when sending job details, removing the dependency on saved customer records. These enhancements streamline on-site workflows and help ensure seamless, real-time communication with both customers and their clients.
Note: Both features will need a cellular or Wi-fi connection for communications to occur.
Note: For mobile users, updates to the FieldAware app will launch in phases over a period of time following Apple and Google Play Store guidelines. You may not have access to Mandatory Fields immediately upon its release. Please be patient and keep an eye out for when your app is ready for an update.
🔑 Key Features
Tap-to-Contact Functionality
In the FieldAware mobile app, technicians can quickly reach out to customers without copying and pasting contact info.Navigate to a Job
Scroll to the Customer section
Tap on the customer’s phone number to launch your device’s default calling or messaging app
Tap on the customer’s email address to open your default email app
Free-Entry Email Field
When sending job or quote emails, technicians can now manually enter any valid email address—no need for the contact to be saved in the system.
Quick Access to Saved Contacts
A new (+) icon in the email field makes it easy to browse and select from your saved customer contacts, giving you even more flexibility when sending updates or documents.
🚚 Who Is It For?
This feature is available to all customers and will be especially beneficial for teams with technicians who operate autonomously in the field. It is ideal for industries where techs often need to share job updates directly with clients or third parties.
🎉 Benefits
Communicate faster from the field – Instantly call, text, or email customers by tapping their contact details directly in the mobile app—no need to copy and paste.
Greater flexibility with email – Manually enter any email address when sending job details, even if it’s not saved in the customer record.
Streamlined, uninterrupted workflows – Reduce delays and improve responsiveness with tools designed to support real-time communication on the job.
🏫 Ready to Learn More?
Please refer to the following articles for additional information: